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Refund Policy

Last reviewed: May 09, 2026

At HostRepute, we strive to provide a high-quality monitoring service. However, we understand that sometimes things don't work out. Because our products include both subscription-based services and non-tangible digital credits, our refund policy varies slightly depending on what you purchased.

1. Subscription Refunds

1.1 Money-Back Guarantee

We offer a 7-Day Money-Back Guarantee for all new subscription plans. If you are not satisfied with the Service for any reason within the first 7 days of your initial purchase, you may request a full refund.

To request this refund, please contact [email protected] . No automated refund button is available for this to ensure we can also help resolve any technical issues you might be facing.

1.2 Cancellations

You may cancel your subscription at any time via your account dashboard.

  • No Prorated Refunds: We do not offer prorated refunds for cancellations made after the initial 7-day guarantee period. If you cancel mid-cycle, your access will continue until the end of the current billing period.
  • Renewal: It is your responsibility to cancel your subscription before it renews.

2. Credit Package Refunds

"Pay-as-you-go" Credit packages are treated differently because they are consumable items.

  • Unused Credits: You may request a refund for a credit package within 14 days of purchase, provided that ZERO credits from that package have been used.
  • Used Credits: Once a single credit from a package has been consumed (for an API call or manual check), the entire package becomes non-refundable.

3. Refund Process via Paddle

Our order process is conducted by our online reseller Paddle.com . Paddle.com is the Merchant of Record for all our orders. Purchases are initiated from your HostRepute account at app.hostrepute.com , while product and policy information is published at hostrepute.com .

  • Refunds are processed securely back to the original payment method used.
  • It typically takes 5-10 business days for the funds to appear in your account, depending on your bank.

4. Exceptions

We reserve the right to refuse a refund request if:

  • We have evidence of fraud or abuse of the refund policy.
  • Your account was terminated due to a violation of our Terms of Service (e.g., using our API to scan unauthorized hosts).

5. Contact Us

If you believe you are eligible for a refund or have questions about a charge, please contact us immediately at [email protected] . Please include your transaction ID or email address used for the purchase.